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Ask your users!
In May 2018, we set out to learn more about the people that use the FloridaLawHelp.org website. We visited five counties across Florida, in coordination with local legal and social service providers to find out how best to share the legal content we provide.
Who We Are
We use innovative technology to give people access to the civil justice they deserve. To do this, we partner with legal aid services programs and advocates to develop technology products that help bridge the justice gap.
We couldn’t do what we do without a solid foundation and our Board of Directors gives us that. They’re committed to our mission and to the communities we serve, giving us the support we need to achieve our goal – using innovative technology to increase access to justice. Meet the leadership behind our vision.
We use innovative technology to give people access to the civil justice they deserve. To do this, we partner with subject matter experts from legal aid programs, clerk’s offices, members of the private bar, and others, to develop technology products that help bridge the justice gap. Learn more about us here.
We love our partners! FJTC works with subject matter experts from legal aid programs, clerk’s offices, members of the private bar, and others to develop technology products and services that expand access to justice. Building partnerships is the key to our success! Learn more about our amazing partners here!
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In April 2019, FloridaLawHelp.org conducted user tests of the new Statewide Triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wanted. In addition to asking...read more
The Florida Justice Technology Center (FJTC) builds and maintains online tools and legal information websites for use by advocates, volunteers, and self-represented litigants. We use technology to increase access to justice. I am the founding executive director of...read more
What We Do
Understanding your legal problem is the first step to solving it. We use technology to build tools and resources to make that possible. From consumer websites and online DIY tools to pro bono support groups and an interactive triage system, we’re changing the way people access the legal system… and changing lives in the process.
Design & Development
We build tools and apps to empower The People, be it consumers who need to solve a legal problem or the advocates that are fighting on their behalf. To do that, we rely on innovative, open-source technology to provide the scalability and flexibility those audiences deserve.
Examples of this include:
- an online – and interactive – legal triage program, designed to educate users on their legal issue and assist in evaluating their options;
- Florida Name Change, an online tool that walks users through the process of changing their name and their gender markers on government-issued documents;
- The continued development of the Drupal DLAW website template and coordination of open source Drupal website development in the legal aid community, improving usability and strengthening collaboration in the legal aid community.
Content Development & Administration
It’s no secret that the court system and other government agencies have never been user friendly. The barrage of forms and rules can be time-consuming and difficult to navigate – frustrating for even the most seasoned legal aid attorney and downright intimidating for the average citizen.
Our tools seek to alleviate that frustration, providing easy access to much-needed resources and delivering legal content in plain-language terms… and the results speak for the themselves.
FlAdvocate.org, is home to Florida’s advocate communities, providing information, resources, and listservs for pro bono attorneys, legal aid attorneys, public defenders, and other legal advocates in ten substantive practice areas.
We also administer the Florida’s legal information website, FloridaLawHelp.org. This site provides low-income Floridians with information about their legal rights and assistance which may be available in their area, delivered through a variety of multi-media resources and plain-language content to empower Floridians about their rights.
Research and Analysis
How can technology and data-driven initiatives best integrate with the local and statewide justice systems in Florida? How do we know that the resources we create are providing the assistance they’re designed to deliver? Those questions are at the heart of everything we do, so we’ve developed a framework to measure and quantify “success” within the legal aid communities.
To do that, we created our own version of The Drake Equation in partnership with the Institute for the Advancement of the American Legal System (IAALS), a scientific formula designed to calculate the number of intelligent civilizations living within the Milky Way Galaxy.
Through our research, we collected a sizable set of potential metrics for online resources that might fit into a framework in the model of the Drake Equation and we believe it will set a new standard for measuring this type of work.
WOW! Joseph….the website is getting rave reviews. I wish there were words other than “thank you.”Miriam Harmatz
Thank you guys so much for all your hard work on this! This has been so amazing to develop together, and we are so lucky to have FJTC as an invaluable partner.Simone Chriss
Why It Matters
Civil legal problems reported by low-income Americans that received little to no help.
Veterans and military personnel that had at least one legal problem last year.
Percentage of senior citizens that had at least one civil legal problem in the past year.
So, what exactly IS the Justice Gap? For every free legal aid attorney available to offers services, there are 6,415 low-income Americans in need of those services. As a result, about 80% of those living in poverty have legal needs that go unmet. An estimated 40%-60% of middle-income Americans are in the same boat.
That’s the Justice Gap – the difference between the civil legal needs of low-income Americans and the resources available to meet those needs. We’re working to close the gap and ensure everyone has access to the civil justice they deserve.
Want to work with us?
If you’ve got a project you’d like to discuss, you can use this form to contact us. We can’t wait to hear from you!
FLORIDA JUSTICE TECHNOLOGY CENTER
We're using innovative technology to bridge the gap to justice.
© 2018 Florida Justice Technology Center
A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL FREE WITHIN THE STATE AT 1-800-435-7352 . IT CAN ALSO BE FOUND AT WWW.800HELPFLA.COM. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL OR RECOMMENDATIONS BY THE STATE.